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SPRING2015VKNVIDEOKINGNETWORK7HelpDeskSeePage10ItisourgoalatBazaarMarketingtoprovideyouwithqualityproductscompetitivepricingandfastdeliv-eryhesaid.CurrentlyBazaarMarketinghas3000TAB-esVideoKingsport-ablegamingtabletsinthefieldandprintsinexcessof850000VideoKingPowerPickemscardseachmonth.HereswhyIandmoreimpor-tantlyBazaarMarketingchoosetouseVideoKingproductsexclu-sivelynGreatqualityproductsnKnowledgeableandcourteoushelpdesknWillingnesstogotheextramiletomaketheend-usersexperiencewiththeirproductagoodonenTheyrelikeabigfamilyWearecommittedtoexcellenceandtooperatingwithinnovationin-tegrityandethicsinallrespectsofourbusiness.Throughteamworktechnol-ogyandtrainingwemeetthechallengebyexceedingcustomerexpectationswithsuperiorproductsandservicessuchasVideoKingsheadded.TolearnmoreaboutBazaarMar-ketingpleasevisittheirWebsiteatwww.bazaarmarketing.com.ProfessionalStaffFormorethan20yearsUSAGaminghasbeenafull-linedistributorofBingogamesofchancegiftbasketsforalloccasionsandmore.ThecompanyhassupportedVideoKingelectronicsintheircharita-blehallsformorethan15years.Weareaveryprofessionalandexperiencedteamthatis100percentdedicatedtoservicingcharitableor-ganizationshelpingtomakeyouprof-itablesuccessfulandkeepyouuptodateonwhatsnewintheindustry.WehavegonethroughmanychangeswithVideoKingovertheyearsfromtheblackandwhiteunitsthatwereproppedupbyawedgeoffoamtothetechnologythatwehavetodayVideoKinghasbeennothinglessthanprofessionalandapleasuretoworkwith.WehavepartneredwithanentireteamTimStuartPeggyHansenKevinWatsonandthetechnicalservicesandsupportcrewDaveWallaceandthehelpdeskcrewandcustomerservicethatconsistentlygoaboveandbeyondtomakesurethatUSAGamingisequippedtohandleanysituationsaidBradCheesbroonbehalfoftheentirestaff.Thisinturnallowsustoenableourcustomerstomakemuchneededfundswiththemostup-to-datetechnologyinthein-dustryfortheirworthyorganizationsWelookforwardtoourfutureyearswithVideoKing.TheytrulyaretheleaderinthisindustryTolearnmoreaboutUSAGamingaone-stopBingoshopvisittheirWebsitewww.usagamingsupplies.com.TechSupportTreasureIslandResortCasinoistheonlycasinoresortinsouthernMinnesotalocatedontheMississippiRiverofferingguestssomeofthebestgamingaccommodationsfoodserv-iceandnationallyknownentertain-mentinthecasinoindustry.TreasureIslandsCaribbean-themedfacilityinRedWingfeaturesmorethan2200slots27blackjacktables20carnivalgamessix-tablepokerroomand500-seathigh-stakesBingohall.ArelativenewcomerTreas-ureIslandResortCasinohasbeenworkingwithVideoKingfor15months.Duringthistimewehavehadexceptionalservicefromthemonmul-tiplelevelsandtheon-sitetechnicalsupportisoutstandingsaidChadHauschildtTreasureIslandsgamingoperationsmanager.IfweneedtocontacttheirhelpdesklinewithaquestiontheyareveryknowledgeableabouttheOMNIsystemandhavebeenabletoassistusinsolvingtheissuehesaid.TreasureIslandsBingohallseatsabout500guestsandwehave320ChampionIIhand-heldmachines.Thesemachinesareverydependableandwerarelyhaveanyproblemswiththem.Oneofthebestguestservicefea-turesofthesemachinesistheabilityfortheTreasureIslandBingoteammembertobeabletocheckthema-chinelogimmediatelyiftheguesthasaquestionwhichinturnimprovesourguestexperienceinBingo.Incaseweneedtohaveamachinereplacedtheysendthemoutrightaway.Anotheraddedfeatureofthehandheldmachinethatourguestsreallyenjoyarethedifferentfree-cardgamesnewQuickShotBonanzasthattheycanplayforfunhesaid.CallSeePage10CallContinuedFromPage6ANoOnceanOMNIkeyexpiresyouareunabletologintoOMNIagainuntilitisrenewed.YourOMNIsystembydefaultwillwarnyoueverytimeyoulogintorenewyourkeywithinsevendaysofitexpiring.ThisiswhenyoushouldcalltheHelpDesktorenew.QHowdoIrenewmykeyAIfyouareusingtheOMNIsys-temyoucanfindtheexpirydateofyourkeyfromnavigatingtotheOMNIhomescreenWelcomePageclickingSetuponthelefthandsideandthenusingthedownarrowsfindLicense.Youcaneithere-mailthekeytothehelpdeskbysendingittopbkhelpdeskvkge.comoryoucalltheHelpDeskandtellthemtheRequestKeyfoundonthatpageandwewilltellyouarenewalkeytotypeintheblankboxcalledRenewalKey.ThenyoupressSaveChangesatthebottom.Youwillgetaconfirmationmessage.ProgrammingQHowmuchadvancenoticeisrequiredforprogramchangesAThisdependsalotonwhatisbeingasked.Ifyourchangesaresimplesuchasapatternorprizechangeorevenanewbuttonthenmostlikelywecandothisimmediatelyoverthephonewithyou.WhenyouhaveanewsessiontobecreatedHelpDeskshouldbenotifiedwithaminimumofone-weeknoticetwoweeksispreferred.Wewillaskyoutosendinacopyviafaxore-mailofyourprogrammingguideanddotheprogrammingforyou.QCanprogrammingbedoneoverthephoneAYesSimplechangessuchaspatternorprizechangescanbewalkedthroughoverthephoneIfyourhallonlyusesBingoKingequipmentforpapersalesthisprocessisveryeasyQWhydoyouaskfordialinAIfahallusesVideoKingforelectronicsi.e.SuperChampChampionIITAB-ethenchangesarealsoneededtoyourpoint-of-salesoftwaretoensurethebookletsthatyousellincludeHelpDeskContinuedFromPage6ChampionIITabletsPowerTouchFixed-BaseUnits